Get in touch

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery to the United Kingdom is First Class £3 and International delivery is International Tracked £8.

How long will delivery take?

Once ordered it is 7-10 working days for dispatch. Delivery to the UK is Royal Mail first class which is next working day, but we are experiencing a delay with royal mail with orders taking anything from 1-10 days to arrive. Delivery International is Royal Mail International Tracked which is 5-7 working days which we are also experiencing a delay with which is causing a 1-3 week delay.

Are the stencils reusable?

All the stencils sold on my shop are reusable. To wash them you should hand wash and gently wash the smaller detailed stencils.

What do I do if I have not received my order?

If you have not received your order then please email us at info@stencilheaven.com. We have had many orders get lost in the post the past few months and would be happy to rectify the issue by resending your order.

Send us an email

info@stencilheaven.com